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Mobile Technician

  • On-site
    • Msida, Msida, Malta

Job description

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a

Mobile Technician to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Job requirements

  • Diagnose, troubleshoot and repair mobile devices;

  • Quality control and testing of repaired devices to ensure full functionality.

  • Resolve/manage customer inquiries;

  • Able to interact positively with customers at the storefront and over the phone;

  • Ability to multi-task between repairs and customer service; Other related duties as required;

  • Maintain and use repair tools and equipment. Including software and in-store POS system to track repair job sheets and inventory;

  • Strategically plan the order of operations to ensure a successful repair;

  • Provide estimates and quotes;

  • Microscopic Board work; component replacement Hand-solder SMT components, Remove and replace thru-hole comp without board damage, Solder wires and cables, Diagnosis, troubleshoot and repair mobile devices;

  • Identify assembly and documents issues;

  • Repair logic board issues from water damage.

    Requirements:

  • Excellent knowledge of customer service best practice with previous experience;

  • Ability to repair a variety of mobile devices (i.e., iPhone, Samsung, LG, Motorola, Sony, Huawei and OnePlus phone, and iPads.);

  • Experience with the following: Microscopic Electronics Board Experience;

  • Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing;

  • Knowledge of mobile devices including manufacturers, operating systems, and network service providers

  • Willing to work flexibly and with enthusiasm;

  • Excellent organizational skills;

  • Good attention to detail and ability to show initiative;

  • Previous experience of working in a Repair Technician role;

  • Ability to demonstrate practical troubleshooting and problem analysis techniques;

  • Ability to plan and prioritize your workload without supervision;

  • Ability to prioritize, manage and perform under pressure

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