Integration Support Engineer

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.

We are currently looking for a dedicated Integration Support Engineer to join one of our clients' teams. If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you.

Responsibilities

• Provide technical support for customer integration-related issues.

• Troubleshoot and resolve API, webhook, and authentication-related problems.

• Analyze application logs and debug technical issues to identify root causes.

• Write and execute SQL queries for data validation and issue investigation.

• Monitor and support integrations between internal systems and third-party applications.

• Manage and track customer issues through Jira or similar ticketing platforms.

• Collaborate with Engineering, Product, and Customer Success teams to resolve complex technical issues.

• Communicate effectively with customers regarding issue status, resolutions, and best practices.

• Document troubleshooting procedures, resolutions, and integration workflows.

• Ensure timely response and resolution of support tickets while maintaining high customer satisfaction.

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.

• 0–3 years of experience in Technical Support, Integration Support, Software Development, or a related role.

• Strong troubleshooting and analytical skills.

• Hands-on experience with SQL and database queries.

• Understanding of REST APIs, webhooks, and integration concepts.

• Knowledge of authentication mechanisms such as API Keys, OAuth, or JWT.

• Ability to analyze logs and debug technical issues.

• Familiarity with Jira or similar ticketing systems.

• Strong communication and customer-handling skills.

• Ability to take ownership and work independently.