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DevOps Support Engineer – Shift-Based Model

  • Remote
    • Ahmedabad, Gujarāt, India
    • Delhi, Delhi, India
    • Bangalore, Karnātaka, India
    +2 more
  • Engineering

Job description

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking 4 DevOps Support Engineer to join one of our clients' teams in India who can start until 20th of July. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Job requirements

Key Responsibilities:

  • Monitor and troubleshoot AWS and/or Azure environments to ensure optimal performance and availability.

  • Respond promptly to incidents and alerts, investigating and resolving issues efficiently.

  • Perform basic scripting and automation tasks to streamline cloud operations (e.g., Bash, Python).

  • Communicate clearly and fluently in English with customers and internal teams.

  • Collaborate closely with the Team Lead, following Standard Operating Procedures (SOPs) and escalation workflows.

  • Work in a rotating shift schedule, including weekends and nights, ensuring continuous support coverage.

Shift Details:

  • Engineers rotate shifts, typically working 4–5 shifts per week.

  • Each engineer works about 4 to 5 shifts per week, rotating through morning, evening, and night shifts—including weekends—to cover 24/7 support evenly among the team

  • Rotation ensures no single engineer is always working nights or weekends; the load is shared fairly among the team.

Qualifications:

  • 2–5 years of experience in DevOps or cloud support roles.

  • Strong familiarity with AWS and/or Azure cloud environments.

  • Experience with CI/CD tools such as GitHub Actions or Jenkins.

  • Proficiency with monitoring tools like Datadog, CloudWatch, or similar.

  • Basic scripting skills in Bash, Python, or comparable languages.

  • Excellent communication skills in English.

  • Comfortable and willing to work in a shift-based support role, including night and weekend shifts.

  • Prior experience in a shift-based support environment is preferred.

What We Offer:

  • Remote work opportunity — work from anywhere in India with a stable internet connection.

  • Comprehensive training program including:

    • Shadowing existing processes to gain hands-on experience.

    • Learning internal tools, Standard Operating Procedures (SOPs), ticketing systems, and escalation paths to ensure smooth onboarding and ongoing success.

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