Client Relationship Manager

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Client Relationship Manager to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities:

• Building and maintaining relationships with clients and their key personnel

• Conducting business reviews to ensure clients are satisfied with their products and services.

• Alerting the sales team to opportunities for further sales.

• Letting customers know about other products/add-ons that the company offers in line with the company’s strategy.

• Attending meetings with clients to build close professional relationships

• Manage calls with clients and compile an action plan that is shared with all stakeholders as required

• Achieving client relationship targets and KPI’s.

• Working closely with cross functional teams to manage the day-to-day needs of the clients.

• Be the main escalation point for clients

• Escalating and resolving areas of concern as raised by clients.

• Monitoring company performance against service level agreements and flagging potential issues.

• Manage and maintain client status trackers

• Own and respond to client questions

• Tracking and monitoring all agreed deliverables and liaising with internal departments as required to ensure client needs are fulfilled effectively.

• Invoice management, ensuring deliverables, once concluded are provided to finance in a timely manner to invoice

• Resolve any client aged debt issues with the client

• Minimum 3 years working experience in a similar role

• Proven track record of achieving optimum clients’ satisfaction

• Degree in IT/ Management/Business Administration or equivalent

• Competence in using Google suite of software

• Solid command of English language

• Excellent communication and customer relations skills

• Comfortable working in a fast-paced environment; able to handle shifting priorities

• Excellent interpersonal, verbal and written communication

• Highly organized with close attention to detail

• Knowledge/certification related to project management will be considered an asset.