Business Systems Analyst

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Business System Analyst to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Duties & Responsibilities

● Carries out analysis and interpretation of client requirements in the light of the existing software systems developed by our clien

● Performs gap analysis of new requirements against existing functionality

● Creates detailed use cases

● Assists in managing client delivery and release schedules for projects, changes, service requests and mandatory releases as per clients’ SLAs

● Takes responsibility of the overall progress of assigned tasks upon which he/she is working with strict adherence to SLA and quality standards ● Acts as a central point of contact (via e-mail, teleconferencing and on-site workshops) for clients in order to understand, gather and analyse their business requirements

●Document high level test cases to ensure that the QA team has the necessary knowledge to prepare functional and regression test cases and viable acceptance criteria

● Participate in the review of the detailed test cases with QA team to ensure it meets client requirements and represent end-users in the UAT phase

● Creates viable specifications which lead to applicable acceptance criteria and High Level Test Cases emerging from client requirements

● Provides Knowledge Transfer sessions

● Is able to work under pressure to agreed SLAs whilst maintaining acceptable quality standards

● Liaises with Project Definition, Change Management and Technical teams to ensure compliance with the client business requirements and agreed specifications

● Help technical teams to create optimal use cases and database design

● Delivers release to clients and provide support during implementation

● Participates in onsite support or training as per clients’ request

● Works closely with clients and colleagues to facilitate migration of data to/from the software systems

● Provides 2nd line support for clients and support team’s in line with applicable SLAs

● Participates in the 24x7 shift to provide client 2nd line support when necessary

● Liaises with Quality Assurance Team to perform audits and recommend corrective action were necessary and to monitor corrective actions

● Maintains status reports for all tasks on a regular basis

● Establishes a good working relationship with customers and other peers

● Performs any other duties that may be assigned from time to time

Requirements

● Advanced diploma in ICT / Bachelor of Science in Business Analytics or Software Development / Bachelor's Degree in Computer Science or information systems / Degree in Business with IT - Master’s degree is desirable

● Extensive experience in business requirements gathering, business requirements definition, and system configuration and design

● Knowledge of financial services industry and an understanding of end-to-end systems development life cycles

● Minimum 3 years of work experience in a similar role

● Exhibit strong documentation skills

● Must be proficient in SQL Language

● Must be able to facilitate remote and face to face client meetings

● Must have strong written and oral communication skills

● Must be autonomous within a team that is passionate about delivering quality.

● Preferably should have a good knowledge of the payments industry

● Preferably have knowledge of user stories or use cases