1st/2nd Line Desktop Support Engineer

TechBiz Global is a leading recruitment and software development company. Our diverse, globally distributed team provides IT recruitment, out staffing, outsourcing, software development, and different consulting services with a primary focus on making our partners achieve their business goals successfully. With headquarters in Germany we have successful clients all over the world. We can understand your unique needs. Our team has hands-on experience with the challenges that come with rapid growth and the IT sector. That’s why all of our offerings are built with a tech mindset.

Job Overview:

We are urgently seeking an enthusiastic IT professional to join our technical services team for an international client. This role is for a 1st Line Support Engineer who will be responsible for resolving technical issues and providing support across various hardware and software platforms.

Key Responsibilities:

• Resolve laptop/desktop and networking issues, liaising with users when necessary.

• Provide support and maintenance for application software.

• Assist in the technical implementation of PC hardware applications for user environments.

• Ensure that software/hardware implementations adhere to change control guidelines, procedures, and methodologies.

• Handle incident and service request resolution, including hardware component changes.

• Support incidents and service support requests from other groups, including distributed servers and printers.

• Perform equipment maintenance and hardware repairs.

• Manage installation, moves, additions, changes, and disposal (IMACD) services.

Key Duties:

• Installation: Deliver ready-to-use computers, install hardware, perform software license migration, conduct performance tests, and obtain user approval.

• Move: Disconnect and pack equipment for transport, reconnect and start up equipment at destination locations.

• Change: Perform equipment changes and conduct performance tests to ensure functionality.

• Maintenance and Repair: Perform software updates, hardware changes (mouse, screen, keyboard, dock station, etc.), and compatibility reviews.

1. Helpdesk/Desktop Support experience.

2. Proficiency in MS Windows.

3. Ability to meet targets and SLAs.

4. Strong knowledge of laptop and desktop hardware/software.

5. Networking knowledge.

6. Experience with hardware/software recovery, updating, and installation.

7. Ability to perform Windows installations.

8. Strong communication skills.

9. Excellent organizational skills and attention to detail.

10. Dutch language skills are required.