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1st/2nd Line Desktop Support Engineer

  • On-site
    • Alkmaar, Noord-Holland, Netherlands
  • IT Support

Job description

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a 1st/2nd Line Desktop Support Engineer to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Job Overview:

We are urgently seeking an enthusiastic IT professional to join our technical services team for an international client. This role is for a 1st Line Support Engineer who will be responsible for resolving technical issues and providing support across various hardware and software platforms.

Key Responsibilities:

  • Resolve laptop/desktop and networking issues, liaising with users when necessary.

  • Provide support and maintenance for application software.

  • Assist in the technical implementation of PC hardware applications for user environments.

  • Ensure that software/hardware implementations adhere to change control guidelines, procedures, and methodologies.

  • Handle incident and service request resolution, including hardware component changes.

  • Support incidents and service support requests from other groups, including distributed servers and printers.

  • Perform equipment maintenance and hardware repairs.

  • Manage installation, moves, additions, changes, and disposal (IMACD) services.

Key Duties:

  • Installation: Deliver ready-to-use computers, install hardware, perform software license migration, conduct performance tests, and obtain user approval.

  • Move: Disconnect and pack equipment for transport, reconnect and start up equipment at destination locations.

  • Change: Perform equipment changes and conduct performance tests to ensure functionality.

  • Maintenance and Repair: Perform software updates, hardware changes (mouse, screen, keyboard, dock station, etc.), and compatibility reviews.


Job requirements

  1. Helpdesk/Desktop Support experience.

  2. Proficiency in MS Windows.

  3. Ability to meet targets and SLAs.

  4. Strong knowledge of laptop and desktop hardware/software.

  5. Networking knowledge.

  6. Experience with hardware/software recovery, updating, and installation.

  7. Ability to perform Windows installations.

  8. Strong communication skills.

  9. Excellent organizational skills and attention to detail.

  10. Dutch language skills are required.

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