US Customer Director

TechBiz Global is a leading recruitment and software development company. Our diverse, globally distributed team provides IT recruitment, outstaffing, outsourcing, software development, and different consulting services with a primary focus on making our partners achieve their business goals successfully.

With headquarters in Germany we have successful clients all over the world. We can understand your unique needs. Our team has hands-on experience with the challenges that come with rapid growth and the IT sector. That’s why all of our offerings are built with a tech mindset.

Role overview

The Territory Customer Director is responsible for driving customer acquisition and managing existing customer relationships within a designated territory. This role focuses on achieving growth targets, enhancing customer satisfaction, and ensuring the successful implementation of upsell strategies.

The ideal candidate will have extensive experience in the cloud industry, particularly with AWS or Azure MSP, and a proven track record in customer relationship management and Sales.

Key Responsibilities
 Customer Acquisition and Growth

• Develop and implement strategies for acquiring new customers within the assigned territory.
• Identify and target potential customers through market research and analysis.
• Create and execute effective outreach campaigns to generate leads and convert prospects into customers.
• Build and maintain a robust pipeline of opportunities to ensure consistent growth.

Customer Relationship Management

• Manage and nurture relationships with existing customers, ensuring high levels of satisfaction and retention.
• Understand customer needs and provide tailored solutions to address their challenges.
• Act as the primary point of contact for key accounts within the territory, facilitating communication and coordination.

Upsell and Cross-sell Strategies

• Identify opportunities for upselling and cross-selling additional services to existing customers.
• Collaborate with the sales and technical teams to design and deliver value-added solutions.
• Achieve revenue targets by promoting and selling premium services.

Market Analysis and Strategy

• Stay informed about industry trends, competitive landscape, and market dynamics within the territory.
• Provide insights and recommendations to senior management based on market analysis.
• Adjust strategies and tactics as needed to respond to changing market conditions.

Team Leadership and Collaboration

• Lead and mentor a team of sales and customer success professionals within the territory.
• Foster a collaborative and high-performance culture focused on achieving results.
• Work closely with other departments to ensure seamless customer experiences and alignment of goals.

In this role, you will

• Delivery against sales targets assigned for your specific region.
• Generate demand for your team and assist them in closing to hit Sales targets and KPI
• Oversee day-to-day team operation and performance
• Monitoring your team’s performance and motivating them to reach targets
• Discover training needs and provide coaching on 2bcloud process and sales skills.
• Possibly dealing with some major customer accounts yourself.
• Escalation point for deal-related challenges and deal reviews/discount approvals for your team.
• Manage and maintain vendor relations with MS Azure and AWS organizations including leading the quarterly business reviews with them.
• Prompt and embody company values and culture.

• A proven record in sales and reaching targets in the cloud MSP industry including sales management experience.
• Experience with AWS, AZURE clouds – Mandatory!
• Ability to adapt to the fast-changing nature of the Startup market, and can pivot and learn quickly
• Excellent sales and negotiation skills with a good business sense
• The ability to motivate and lead a team
• Excellent communication (verbal/written) and ‘people skills’
• Critical thinker and problem solver

Essential Qualifications:

• MSP Experience: Proven experience working in a Managed Service Provider (MSP) environment within the cloud industry is crucial. Candidates must have a strong understanding of cloud operations, service delivery, and client engagement in this context.
• Vendor Relationships: The ideal candidate will possess established relationships with key cloud vendors, specifically AWS and Microsoft Azure. Demonstrated ability to leverage these relationships to drive business growth and enhance customer satisfaction is essential.