Technical Support Lead
- Remote
- Pondicherry, Tamil Nādu, India
- Aachen, Nordrhein-Westfalen, Germany
- Abu Dhabi, Abu Dhabi, United Arab Emirates
- Ahmedabad, Gujarāt, India
- Alkmaar, Noord-Holland, Netherlands
- Almaty, Almaty, Kazakhstan
- Amsterdam, Noord-Holland, Netherlands
- Athens, Attikí, Greece
- Augsburg, Bayern, Germany
- Austin, Texas, United States
- Bad Homburg, Hessen, Germany
- Baden-Baden, Baden-Württemberg, Germany
- Baku, Baku, Azerbaijan
- Barcelona, Catalunya [Cataluña], Spain
- Luxembourg, Luxembourg, Belgium
- Belgrade, Beograd, Serbia
- Bergisch Gladbach, Nordrhein-Westfalen, Germany
- Berlin, Berlin, Germany
- Bernau, Brandenburg, Germany
- Bielefeld, Nordrhein-Westfalen, Germany
- Birmingham, England, United Kingdom
- Bishkek, Bishkek Shaary, Kyrgyzstan
- Bolzano, Trentino-Alto Adige, Italy
- Boston, Massachusetts, United States
- Bramsche, Niedersachsen, Germany
- Bratislava, Bratislavský kraj, Slovakia
- Bryanston, Gauteng, South Africa
- Bucuresti, București, Romania
- Budapest, Budapest, Hungary
- Buenos Aires, Buenos Aires, Argentina
- Cairo, Al Qāhirah, Egypt
- Cape Town, Western Cape, South Africa
- Chemnitz, Sachsen, Germany
- Santiago, Región Metropolitana de Santiago, Chile
- Beijing, Beijing Shi, China
- Chișinău, Chișinău, Moldova, Republic of
- Bogota, Distrito Capital de Bogotá, Colombia
- Colombo, Western Province, Sri Lanka
- Copenhagen, Hovedstaden, Denmark
- Darmstadt, Hessen, Germany
- Delhi, Delhi, India
- Mirpur, Dhaka, Bangladesh
- Djibouti, Djibouti, Djibouti
- Dresden, Sachsen, Germany
- Dresden, Sachsen, Germany
- Dubai, Dubai, United Arab Emirates
- Dublin, Leinster, Ireland
- Düsseldorf, Rheinland-Pfalz, Germany
- Emmen, Luzern, Switzerland
- London, England, United Kingdom
- Erevan, Erevan, Armenia
- Erevan, Erevan, Armenia
- Essen, Nordrhein-Westfalen, Germany
- Helsinki, Uusimaa, Finland
- Frankfurt, Hessen, Germany
- Freiburg, Baden-Württemberg, Germany
- Geoergsmarienhütte, Niedersachsen, Germany
- Görlizt, Sachsen, Germany
- Göttingen, Niedersachsen, Germany
- Greifswald, Mecklenburg-Vorpommern, Germany
- Guatemala, Guatemala, Guatemala
- Halle, Sachsen-Anhalt, Germany
- Hamburg, Hamburg, Germany
- Hannover, Niedersachsen, Germany
- Heinsberg, Nordrhein-Westfalen, Germany
- Crete, Kríti, Greece
- Ho Chi Minh, Thanh Hóa, Vietnam
- Hong Kong, Anhui Sheng, China
- Bangalore, Karnātaka, India
- Jakarta, Jakarta Raya, Indonesia
- Tokyo, Tokyo, Japan
- Jerusalem, Yerushalayim, Israel
- Johannesburg, Gauteng, South Africa
- Karlsruhe, Baden-Württemberg, Germany
- Mombasa, Mombasa, Kenya
- Kiel, Schleswig-Holstein, Germany
- Kirkland, Washington, United States
- Koln, Nordrhein-Westfalen, Germany
- Krakow, Podlaskie, Poland
- Kyiv, Kyiv, Ukraine
- Lagos, Lagos, Nigeria
- Lebanon, Aakkâr, Lebanon
- Leipzig, Sachsen, Germany
- Leverkusen , Nordrhein-Westfalen, Germany
- Lima, Lima, Peru
- Limassol, Lemesos, Cyprus
- Lingen, Niedersachsen, Germany
- Vilnius, Vilniaus apskritis, Lithuania
- Ljubljana, Ljubljana, Slovenia
- London, England, United Kingdom
- Madrid, Comunidad de Madrid, Spain
- Magdeburg, Sachsen-Anhalt, Germany
- Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
- Città Vittoriosa, Attard, Malta
- Għaxaq, Għaxaq, Malta
- Manchester, England, United Kingdom
- Melbourne, Australian Capital Territory, Australia
- Mexico City, Ciudad de México, Mexico
- Minsk, Minsk, Belarus
- Mirpur, Dhaka, Bangladesh
- Montevideo, Montevideo, Uruguay
- Morocco, Tanger-Tétouan-Al Hoceïma, Morocco
- Moscow, Moskva, Russia
- Munich, Bayern, Germany
- Münster, Nordrhein-Westfalen, Germany
- Münster, Nordrhein-Westfalen, Germany
- Neu-Ulm, Bayern, Germany
- Neuruppin, Brandenburg, Germany
- Neuss, Nordrhein-Westfalen, Germany
- Nouméa, New Caledonia
- New York, New York, United States
- Nicosia, Lefkosia, Cyprus
- Nuremberg, Bayern, Germany
- Osnabrück, Niedersachsen, Germany
- Paderborn, Nordrhein-Westfalen, Germany
- Panama, Panamá, Panama
- Paphos, Larnaka, Cyprus
- Paris, Île-de-France, France
- Perth, Western Australia, Australia
- Manila, National Capital Region, Philippines
- Pilsen, Plzeňský kraj, Czechia
- Podgorica, Podgorica, Montenegro
- Poland, Mazowieckie, Poland
- Porto, Lisboa, Portugal
- Potsdam, Brandenburg, Germany
- Praha, Praha, Hlavní město, Czechia
- Doha, Ad Dawḩah, Qatar
- Quedlinburg, Sachsen-Anhalt, Germany
- Riga, Rīga, Latvia
- Rimbach, Hessen, Germany
- Riyadh, Riyadh Province, Saudi Arabia
- Rome, Lazio, Italy
- Rostock, Mecklenburg-Vorpommern, Germany
- Sambir, Lvivska oblast, Ukraine
- San Francisco, California, United States
- San Jose, California, United States
- São Paulo, São Paulo, Brazil
- San Salvador, San Salvador, El Salvador
- Sarajevo, Federacija Bosne i Hercegovine, Bosnia and Herzegovina
- Schwerin, Mecklenburg-Vorpommern, Germany
- Aberdeen, Scotland, United Kingdom
- Seattle, Washington, United States
- Seoul-teukbyeolsi, Seoul-teukbyeolsi, Korea, Republic of
- Singapore, Central Singapore, Singapore
- Skopje, Centar, North Macedonia
- Sofia, Sofia, Bulgaria
- Stuttgart, Baden-Württemberg, Germany
- Sydney, Australian Capital Territory, Australia
- Tallinn, Harjumaa, Estonia
- Tashkent, Toshkent, Uzbekistan
- Tbilisi, Tbilisi, Georgia
- Tel Aviv, Tel Aviv, Israel
- Tel Aviv, Tel Aviv, Israel
- Bangkok, Krung Thep Maha Nakhon, Thailand
- Toronto, Ontario, Canada
- Toshkent, Toshkent, Uzbekistan
- Tunis, Tunis, Tunisia
- istanbul, İstanbul, Türkiye
- Ulm, Baden-Württemberg, Germany
- uttara, Dhaka, Bangladesh
- Varel, Niedersachsen, Germany
- Viechtach, Bayern, Germany
- Hà Nội, Hà Nội, Vietnam
- Richmond, Virginia, United States
- Wales, Wales, United Kingdom
- Warendorf, Nordrhein-Westfalen, Germany
- Warsaw, Warmińsko-Mazurskie, Poland
- Wien, Wien, Austria
- Wuppertal, Nordrhein-Westfalen, Germany
- Yangon, Yangon, Myanmar
- Zagreb, Zagrebačka županija, Croatia
- Zagreb, Grad Zagreb, Croatia
- Zürich, Zürich, Switzerland
+172 more- Customer Support
·Remote Work Environment
· Healthy work-life balance
Job description
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Technical Support Lead to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Responsibilities:
Deep Troubleshooting & Debugging
Diagnose hardware issues involving Bluetooth, GPS, sensors, and firmware/software using diagnostic APIs and tools
Reproduce, isolate, and resolve complex issues such as multi-device confusion, virtual fence behavior, and intermittent connectivity
End-to-End Ticket Ownership
Manage support tickets from first report through confirmed resolution
Provide accurate root cause analysis and timely follow-up
Translate technical findings into clear, actionable guidance for customers and Tier 1 support
Documentation & Process Design
Create and continuously refine SOPs, runbooks, quick-start guides, and troubleshooting documentation
Maintain a structured, searchable, and up-to-date knowledge base
Communication & Collaboration
Act as the primary technical point of contact for escalated issues
Work directly with third-party engineering teams to expedite fixes with clear context and ownership
Quality Metrics & Continuous Improvement
Monitor support KPIs such as CSAT, First-Contact Resolution, and SLA compliance
Lead post-mortems on critical or escalated issues and implement preventive improvements
Job requirements
5+ years of hands-on experience in technical support or field engineering for IoT or hybrid hardware/software systems
Strong skills in debugging Bluetooth, GPS, firmware, and API-based integrations
Advanced user of support tools like Zendesk and documentation platforms
Excellent written and verbal communication skills; able to explain complex topics clearly and concisely
Highly organized, process-oriented, and self-motivated; continuously improves workflows based on real-world feedback
Comfortable working across multiple time zones and taking full ownership of technical issue resolution
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