Software Support Engineer

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.

We are currently looking for a highly proactive and detail-oriented Software Support Engineer to join one of our clients' teams. If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you.

Key Responsibilities

● Providing support to the customers via phone, email, or chat, and assisting them in identifying and resolving technical issues related to Spintly hardware and software products.

● Spintly has developed diagnostics tools to troubleshoot issues, you will be using those to analyse and solve issues.

● Running Python scripts and other automation tools to streamline the debugging and testing process.

● In the process of solving issues, you are expected to develop and maintain technical documentation for hardware and software products, including manuals, guides, and FAQs.

● Collaborate with cross-functional teams, including product design engineers and software engineers, to identify and resolve complex technical issues.

● Acquiring In-depth knowledge of products to understand how the issues need to be resolved.

● Continuously update and maintain knowledge of the latest hardware and software technologies and trends.

● Travelling to customer sites for training or understanding requirements.

● Diploma / B.E or equivalent in / Electronics / Electronics & Communication /Computer science.

● Strong interest and knowledge of electronics hardware, wiring and basic concepts.

● Basic knowledge of scripting languages like Python or similar.

● Excellent communication and interpersonal skills, with the ability to communicate technical information to both technical and non-technical stakeholders

● Strong analytical and problem-solving skills, with the ability to think creatively and identify innovative solutions.