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Premium Services Account Manager

  • On-site
    • Nicosia, Lefkosia, Cyprus
    • Aya Napa, Larnaka, Cyprus
    • Limassol, Lemesos, Cyprus
    • Paphos, Larnaka, Cyprus
    +3 more
  • Customer Success

Job description

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.

We are currently looking for a highly proactive and detail-oriented Premium Services Account Manager to join one of our clients' teams. If you're looking for an exciting opportunity to grow in an innovative environment, this could be the perfect fit for you.

Your Responsibilities:

  • Develop, launch, and manage the premium mobile plan proposition for high‑value individuals.

  • Serve as the primary point of contact for premium customers, delivering white‑glove service and personalized support.

  • Build and maintain trusted relationships with VIP clients, understanding their needs and ensuring their satisfaction.

  • Coordinate with internal teams (sales, technical support, customer care, network) to ensure seamless service delivery.

  • Identify and onboard new high‑value prospects, supporting the Sales Director in business development initiatives

  • Monitor service performance, customer feedback, and usage trends to continuously enhance the premium offering.

  • Manage escalations and ensure swift resolution of any issues affecting VIP customers.

  • Develop and execute retention strategies for this elite customer segment.

Job requirements

Your Profile:

  • Bachelor’s degree in Business, Marketing or related field • At least 5 years of experience in Luxury Hospitality, Private Banking, or Senior Account Management. Telecommunications experience is a plus, but a "service-first" mindset is mandatory.

  • Absolute commitment to client privacy and data security.

  • Fluent in English and Greek (Russian is a significant advantage in the Cyprus HNI market).

  • A "get it done" attitude.

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