Payments Acquiring Support Analyst(Visa/Mastercard)

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Payments Acquiring Support Analyst to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Responsibilities

• Build and maintain strong relationships with assigned clients and act as their primary point of contact.

• Gather, analyze, and document business requirements for change requests and enhancements.

• Coordinate solution delivery activities, testing, User Acceptance Testing (UAT), and release management.

• Support solution configuration, validation, and implementation activities.

• Manage production incidents, service requests, and operational escalations while ensuring SLA compliance.

• Monitor issue resolution progress and provide regular updates to clients and internal stakeholders.

• Work closely with Delivery, Technical, QA, and Support teams to ensure successful project delivery.

• Participate in root cause analysis and drive continuous service improvement initiatives.

• Support clients during implementation, go-live, and Business As Usual (BAU) operations.

• Assist with training, knowledge transfer, and mentoring activities where required.

• Participate in a 24/7 operational support roster, including occasional shifts, weekends, and public holidays.

• Provide support for merchant acquiring services including:

  Payment gateways and transaction routing

  POS terminal and merchant integration issues

• Minimum 3 years of experience in the card payments industry.

• Experience in Business Analysis, Production Support, Service Delivery, or Client Support within a payments environment.

• Strong understanding of card payment systems, transaction processing, and payment operations.

• Experience gathering business requirements and coordinating change requests.

• Experience supporting production incidents, service requests, and operational escalations.

• Good understanding of testing processes, UAT, and release management.

• Proficiency in SQL for data analysis and troubleshooting.

• Excellent analytical, problem-solving, and documentation skills.

• Strong client-facing communication and stakeholder management skills.

• Ability to facilitate remote and face-to-face client meetings.

• Experience working with cross-functional teams in fast-paced environments.

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field is preferred.