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HelpDesk support

  • On-site
    • Rostock, Mecklenburg-Vorpommern, Germany
    • Aachen, Nordrhein-Westfalen, Germany
    • Augsburg, Bayern, Germany
    • Bad Homburg, Hessen, Germany
    • Baden-Baden, Baden-Württemberg, Germany
    • Bergisch Gladbach, Nordrhein-Westfalen, Germany
    • Berlin, Berlin, Germany
    • Bernau, Brandenburg, Germany
    • Bielefeld, Nordrhein-Westfalen, Germany
    • Bramsche, Niedersachsen, Germany
    • Chemnitz, Sachsen, Germany
    • Darmstadt, Hessen, Germany
    • Darmstadt, Hessen, Germany
    • Dresden, Sachsen, Germany
    • Düsseldorf, Rheinland-Pfalz, Germany
    • Essen, Nordrhein-Westfalen, Germany
    • Frankfurt, Hessen, Germany
    • Freiburg, Baden-Württemberg, Germany
    • Geoergsmarienhütte, Niedersachsen, Germany
    • Görlizt, Sachsen, Germany
    • Göttingen, Niedersachsen, Germany
    • Greifswald, Mecklenburg-Vorpommern, Germany
    • Halle, Sachsen-Anhalt, Germany
    • Hamburg, Hamburg, Germany
    • Hannover, Niedersachsen, Germany
    • Heinsberg, Nordrhein-Westfalen, Germany
    • Karlsruhe, Baden-Württemberg, Germany
    • Kiel, Schleswig-Holstein, Germany
    • Koln, Nordrhein-Westfalen, Germany
    • Leipzig, Sachsen, Germany
    • Leverkusen , Nordrhein-Westfalen, Germany
    • Lingen, Niedersachsen, Germany
    • Magdeburg, Sachsen-Anhalt, Germany
    • Mainz, Rheinland-Pfalz, Germany
    • Munich, Bayern, Germany
    • Münster, Nordrhein-Westfalen, Germany
    • Neu-Ulm, Bayern, Germany
    • Neuruppin, Brandenburg, Germany
    • Neuss, Nordrhein-Westfalen, Germany
    • Nuremberg, Bayern, Germany
    • Osnabrück, Niedersachsen, Germany
    • Paderborn, Nordrhein-Westfalen, Germany
    • Potsdam, Brandenburg, Germany
    • Quedlinburg, Sachsen-Anhalt, Germany
    • Rimbach, Hessen, Germany
    • Schwerin, Mecklenburg-Vorpommern, Germany
    • Stuttgart, Baden-Württemberg, Germany
    • Ulm, Baden-Württemberg, Germany
    • Varel, Niedersachsen, Germany
    • Viechtach, Bayern, Germany
    • Warendorf, Nordrhein-Westfalen, Germany
    • Wiesbaden, Hessen, Germany
    • Wuppertal, Nordrhein-Westfalen, Germany
    +52 more
  • Engineering

On-site
Rostock

Job description

At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a HelpDesk support to join one of our clients' teams in Germany. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.

Job requirements

Responsibilities

  • Provide Level 1 / 1.5 support for user workstation issues, including hardware, software, network, and peripherals troubleshooting, using ticketing systems for tracking and resolution.

  • Handle warranties and repairs—coordinate diagnostics, service, and replacements with external vendors or manufacturers.

  • Perform deployment and initial configuration of IT equipment (e.g., desktops, laptops, printers, mobile devices), ensuring readiness for end-users.

  • Manage inventory control and asset logistics, including receiving, stock management, asset tagging, and tracking incoming/outgoing equipment.

  • Deliver efficient on-site user support, resolving incidents rapidly and maintaining high satisfaction levels.

  • Update and manage documentation—log support cases, asset statuses, and workflow procedures, and contribute to the knowledge base.

  • Escalate unresolved or complex technical issues to higher-level support in a timely manner.



Requirements:

  1. Proven experience as a HelpDesk or IT Support Technician, preferably in an onsite environment.

  2. Hands-on experience with hardware repairs, troubleshooting, and peripheral setup.

  3. Familiarity with IT asset management and inventory processes.

  4. Strong problem-solving and communication skills.

  5. Ability to move between sites and manage multiple support requests efficiently.

  6. Level 1 / 1.5 technical expertise with a customer-focused approach.

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